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Nest wired 1st generation camera picture is pink in color

Camy5051
Community Member

My nest wired outdoor camera’s video is pink. Is there a way to fix or correct this problem?

3 REPLIES 3

EmptyNester
Silver Product Expert
Silver Product Expert

If you are supplying AC power then remove it and let a day or two go by for the internal battery to fully discharge.  One you plug it back in the camera should reboot and the pink should be gone.   You can also do a camera "reset: but be careful to only do a reset and not a full reset back to factory setting.

Camy5051
Community Member

How do you do a reset on a Nest 1st Generation wired outdoor camera.

EmptyNester
Silver Product Expert
Silver Product Expert

If it is a 1st gen camera then for a pink color just pulling the power and letting it restart should fix the problem.   If that does not fix it then the camera is probably broken and Google does not repair or replace those.

Your best bet is to purchased a used one from Ebay (or where ever).  I suggest doing that over getting the current gen 2 cams as they do not work with the Nest App.... they only work with the Google Home app.

Finally, if you want to do a RESET or FULL FACTOY RESET here are the official instructions.

https://support.google.com/googlenest/answer/9252162

 

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